Post Office launches digital passport service at 725 branches across the UK

06 November 2018

The Post Office has today (6 November) announced the launch of digital passport renewals, which includes the popular Check and Send service, at 725 locations across the UK.

Working together with Her Majesty’s Passport Office (HMPO), Post Office says this new in-branch service will allow customers to renew their passport digitally in more than 700 Post Offices across the UK, with Post Office teams on hand to ensure their application is error-free and processed as quickly as possible.

The cost of renewing a passport digitally via Post Office branches is £75.50 (the same rate offered by HMPO for an online application through the GOV.UK website), compared with £85 for a paper-based application. An additional fee of £15.40 applies at the Post Office, because this includes in-branch support, the taking of digital photographs, the application being checked before sending and the secure delivery of the customer’s old passport back to HMPO via Royal Mail Special Delivery, bringing the total to £90.90.

Customers are of course still able to apply for passports through Post Office branches using paper forms, and can add on the Check & Send service should they wish, which gives customers piece of mind that their application will be right first time, including making sure the customer’s photograph meets HMPO guidelines.

Martin Edwards, Managing Director for Identity Services, commented: “This is an exciting move for the Post Office. The Passport Office has recommended customers use our trusted Check and Send service for over 20 years – and now we can offer a service which combines the speed and convenience of a digital application with the support and reassurance that comes with a branch-based service.

“This new service shows how we are constantly developing and expanding our services, bringing together the physical and digital worlds and offering even greater convenience and choice for customers.

“In the time we have been offering our Check and Send service, we have checked over 30 million passports. Along with providing access to vital services such as everyday banking and bill payments, it is clear that the Post Office remains relevant for today’s customers – and, as we continue to evolve – we are ensuring that we will matter even more to tomorrow’s customers too.”

Director General HM Passport Office Mark Thomson said:

“We want to make sure we have a modern and easy-to-use service for the millions of passport holders and applicants, which is why the Post Office’s Check and Send service is really valuable.

“Our customers want convenience and peace of mind and this new digital service will make it even easier to submit their passport application – it is precisely the sort of innovation they are looking for.”