News

Royal Mail extends returns label printing service to Post Office network

03 December 2018

Royal Mail has made its Labels to Go parcel returns service available in Post Office branches across the UK.

The label printing service enables online shoppers to print free returns labels using their mobile device at 11,500 Post Office locations. The service was initially launched at 1,200 Royal Mail Customer Service Points spread throughout the country.

A Royal Mail spokesperson said: "The Labels to Go service saves shoppers money as they don’t require a printer at home, increasing customer convenience. They also benefit from Royal Mail Tracked Returns which allows shoppers to self-serve and track packages, so they know when to expect a refund or replacement.

“A clear, easy-to-use returns option should be part of a retailer’s range of delivery options. It helps build customer confidence, relationships and sales.”

A spokesperson for Post Office Ltd added: “As we head into the busy Christmas shopping period, we are delighted to be able to make it even easier for customers to return items; they won’t need to worry about trying to print off labels ahead of time, they can simply do it there and then in any of our branches.”