Network Transformation


Network Transformation (NT) was a Post Office programme designed to modernise the Post Office network.

Announced in 2010 the programme committed to maintaining the current Post Office network at or around its current size of 11,500 branches, with the long term aim of creating a financially sustainable Post Office network. Key to achieving this is enabling Post Office branches to better compete for customers by investing to offer modernised, refurbished branches and longer opening hours.  The programme ended in March 2018.

For thousands of subpostmasters, this involved new contracts that moved them away from fixed pay towards transaction-based remuneration operating new-style Mains or Local branches, and providing customers with Post Office services alongside a wider retail offer, for example a convenience store (rather than a traditional, stand-alone Post Office).

For more information on Network Transformation, go to