Member Directory

Tax & VAT investigation insurance

Tax & VAT investigation insurance is one of the free benefits of NFSP membership

Tax advice helpline: 0844 581 0400 

*Calls cost 5p per minute from a UK landline; charges from mobiles will vary.

Monday to Friday from 9am–5pm

The insurance is designed to help protect you should you need professional support when faced with a formal aspect or full enquiry into your business and/or personal tax affairs.


The policy provides cover for legal costs and expenses for each full NFSP member up to £50,000.


As well as a member’s legal costs and expenses being paid, you also have access to a legal helpline providing help on any tax matter. 


Members who own more than one post office are advised that in order to qualify for this insurance, each office must be an NFSP member.


Claims procedure

  • As soon as you are aware of an investigation into your tax affairs, contact ARAG on 0117 917 1698 or get in touch through the ARAG website.
  • Do not instruct your own representative at this stage as the costs incurred won’t be paid and it could invalidate your cover.
  • You will be posted a claim form or you can download it from the website. Quote policy number506750, and the policy holder Deric Cotterill Insurance.
  • Once ARAG has confirmed that you qualify under the policy, the insurer will arrange for a representative to contact you as soon as possible. The appointed professional will have expertise in the area of tax law.

Read the full tax and VAT investigation insurance policy wording