Royal Mail issues warning on new 'while you were out' scam

10 August 2017

Royal Mail has issued a warning about a new scam involving fake ‘while you were out’ cards purporting to be from the mail provider.

Yesterday campaign group Action Fraud issued a warning about the letter scam, in which red missed delivery cards are posted through letterboxes instructing recipients to phone a number to retrieve their parcel.

 If they go through with the phone call they are then charged £45.

 The cards, which read "something for you", are almost identical to the official Royal Mail notes with similar text, colours and layout – including the words “bring ID” in a circle in the top corner. But crucially, the Royal Mail crest is missing from the top.

To organise a redelivery the cards urge recipients to call a 0208 number, which is not registered to Royal Mail.

After ringing the number the automated message asks for personal details and a consignment number.

It is yet unclear how many people have been hit by the scam although Royal Mail confirmed it was aware of a number of cases.

A spokesman said: “The Royal Mail security team is looking into this incident as a matter of urgency. Customers should check delivery cards very carefully to ensure they are genuine, and remain vigilant. Although this card is similar to one of our Something For You cards, the Royal Mail logo is missing.

 "Customers should also consider whether they are expecting a delivery from the company named on the card”.

A spokesman at Action Fraud said it was aware of similar fraud methods. It said: "If in doubt, do not call the number provided, give your card details or personal information and get in contact with us."