Network Transformation

Network Transformation (NT) is the Post Office programme designed to modernise the Post Office network.

Announced in 2010, the programme commits to maintain the current Post Office network at or around its current size of 11,500 branches, with the long term aim of creating a financially sustainable Post Office network. Key to achieving this is enabling Post Office branches to better compete for customers by investing to offer modernised, refurbished branches and longer opening hours.

For thousands of subpostmasters, this involves new contracts that move them away from fixed pay towards transaction-based remuneration only and operating new-style Mains or Local branches, providing customers with Post Office services alongside a wider retail offer, for example a convenience store (rather than a traditional, stand-alone Post Office).

By 2017-18, around 8,000 branches are expected to convert to a new-style Post Office, with a further 3,000 Community branches (the last remaining retail outlet in the local community) able to access funds to help modernise while retaining fixed pay.

With around 4,000 branches already converted to the new model, there is still some way to go before all branches are modernised. For more information on Network Transformation, go to:

Where to get help

If you are a subpostmaster converting to one of the new-style Local or Mains branches, or are considering whether to modernise, the Post Office should be able to answer any questions you might have. Call the Post Office NT helpline on 0845 2668790 

If you are unable to find the information or advice you need, the NFSP is happy to help. We provide expert and confidential advice to individual subpostmasters every day, so give us a call on 01273 452324 or email